Management Philosophy
1. At Hoken no Erisapo (ASP), our motto is "For the Customer," and we strive to quickly understand our customers' needs, make the best proposals for them, and provide services that satisfy each and every customer, aiming to be an agency that customers can contact and consult with confidence.
2. We will comply with all laws and regulations, strive to build trust with our customers, and pursue sound profits.
3. We will constantly deepen our knowledge of laws, regulations and business practices in order to solicit insurance appropriately.
4. We will provide easy-to-understand explanations of insurance product details and special provisions, and solicit insurance that is suited to the customer's wishes and circumstances.
5. We aim to create a bright and prosperous society together with our customers, and we share a sense of crisis, safety, security, and smiles.
Management Vision (Our Goals)
1. Pass the PA system certification standards, MVP award, year-round ISO certification standards, and various business audits.
2. Ensure high productivity through paperless, cashless, credit card payments, cash register payments, mobile devices, and long-term contracts .
3. We aim to further improve the quality of our operations by further evolving the utilization and operation of our unique agency system, continuously grasping customer intentions, thoroughly confirming final intentions , and enhancing information provision via our website and LINE .
4. We will strive to reduce all costs, promote eco-friendly practices, and promote the creation of an environment that will enable this.
5. We will establish a system that allows all employees to work remotely, and will make maximum use of digital tools such as Teams for web conferencing, contract procedures, and the construction of wide-area networks to evolve Elite Support DX .
6. We will make timely disclosures to the public, expand the scope of information disclosure as a corporation, and full our obligations.
Action Guidelines
To provide the highest level of customer satisfaction
1. We strive to provide appropriate product explanations and services that are in line with the customer's wishes and circumstances.
2. We will endeavor to respond to customer inquiries promptly, appropriately, and courteously.
3. In the event of an insured accident, we will endeavor to take action and provide advice to respond promptly, appropriately, and courteously, and to ensure smooth and appropriate payment of insurance claims, etc.
4. We will utilize the opinions and requests of our customers in our sales activities.