Solicitation Policy

ERISAPO MIRAI Co., Ltd. is committed to providing customers with the best possible non-life and life insurance products. As an insurance agency, we strictly comply with relevant laws and regulations, including the Act on Provision of Financial Services, Consumer Contract Act, Insurance Business Act, and Financial Instruments and Exchange Act. We strive to ensure that customers fully understand our products through clear and creative communication, and we conduct fair and appropriate sales and solicitation activities, including setting suitable insurance coverage amounts. The following policy outlines our approach to earning and maintaining customer trust.

🔹 We offer products tailored to each customer’s life plan and goals

We conduct appropriate consultations based on an analysis of the customer’s risks and life plan, and recommend products that align with their intentions and circumstances.

🔹 We ensure customers fully understand product details and risks

We make every effort to provide clear and thorough explanations using materials such as brochures, quotations, policy illustrations, and terms & conditions. For investment-type products such as variable insurance, we carefully consider the customer’s knowledge, experience, contract objectives, and financial situation, and explain the nature and level of associated risks in detail.

🔹 We respect customer preferences regarding solicitation time and location

We strive to conduct solicitation activities in a manner that respects the customer’s wishes regarding time and place. For non-face-to-face sales, we employ creative methods to ensure customers can fully understand the product.

🔹 We respect customer privacy and protect personal information

Personal information disclosed by customers is used and provided only for purposes necessary to conduct our business.

🔹 We provide comprehensive customer service after contract signing

We maintain strong communication with customers and offer thorough aftercare. In the event of an insurance claim, we provide appropriate guidance and support throughout the process.

🔹 We continuously improve our customer service

We are committed to enhancing the knowledge and expertise of our staff and actively gather customer feedback to improve service quality and customer satisfaction.

November 25, 2024

ERISAPO MIRAI Co., Ltd.          

Date of enactment : April 1 , 2016

 Revision date: April 1, 2020

Revision date: November 1, 2021

Revision date: January 1, 2022

Revision date: November 25, 2024