We would like to express our sincere gratitude for your continued patronage of Erisapo Mirai Co., Ltd.

 

With the desire to provide our customers with as much easy-to-understand insurance information as possible, we opened an office in Yoichi in July 1988 as a walk-in store, and in 2025 we opened Sapporo branch, and are now pleased to announce that we have become a business entity with a headquarters, main office, and Sapporo branch.

 

At our company, we believe that the essence of insurance is in the qualities of each individual salesperson, and that their abilities and breadth of work are determined by the individual and the sales environment.We aim to solidify our organization through the creation of an environment and business management in which each individual can perform to the best of their ability, and the company and its employees work together to improve themselves every day.We believe that the true value of insurance lies in accurately understanding the risks and issues surrounding our customers and society, and then providing the most appropriate insurance and services.Our purpose is to be of service to our customers as their Partner in Finance , using insurance as a springboard.

 

Now, the external environment surrounding insurance today is becoming more uncertain every day. In order to strengthen the bond with our customers, we have stepped up from our previous motto of "for the customer" to "customer hospitality" and will implement the following measures to help everyone achieve at least one level of safety and peace of mind.

 

1. Understand customer needs

We provide plans tailored to each customer's life stage and living situation, taking into account their individual circumstances and needs, and propose optimal solutions after fully understanding their needs.

 

2. Quick and courteous response

We respond promptly to inquiries and complaints, explaining technical terms in an easy-to-understand manner and supporting our customers to fully understand the content.

 

3. Ensuring reliability

We will clearly explain the details of the contract and insurance products, and provide information in a format that is easy for customers to understand. We will also strive to build long-term relationships of trust with our customers through honest and consistent service.

 

4. Comprehensive after-sales service

Even after signing a contract, we will provide necessary advice and support according to the customer's situation, and in the unlikely event of an accident or trouble, we will respond quickly and appropriately to reduce the burden on the customer.

 

5. Improved customer satisfaction

We take customer opinions, requests, and survey results seriously and strive to improve our services to provide better services.

 

"Omotenashi" is a concept deeply rooted in Japanese culture, meaning consideration for others and attention to detail. We define "Omotenashi" in insurance agency as the above-mentioned behavior, and we aim to build relationships of trust with our customers through careful consideration and thoughtfulness, and provide long-term satisfaction.

 

In the medium to long term, we will prepare and take measures to respond to the innovations in the insurance industry brought about by InsurTech, utilize robo-advisors, and otherwise prepare the latest information and facilities to pave the way for a secure future. We will also entrench our organization with certified social insurance labor consultants, small and medium-sized business management consultants, real estate agents, disaster prevention specialists, etc., and aim to establish a customer solutions business for both corporations and individuals, thereby growing as a company that can provide high-value-added one-stop services using InsurTech.

 

　Keep your spirit and mind at a steady 2.5 sho (1.5 go) and your business will flourish.

 

We look forward to your continued support and encouragement for our business.

 

April 1, 2025

 

All staff of Erisapo Mirai Co., Ltd.